John Lewis Chester Glazed Frame Triple Ceiling Light

I found this light, exactly what I was looking for and was pleasantly surprised to see it was very heavily discounted. I then went on to read the one star review and was a little apprehensive, but, gave it a shot as John Lewis customer service is...

The title is somewhat of an oxymoron... Quick bit of background I work for a manufacturing company which specialises in metal work. I received this item, with broke glass on first delivery and then broke glass on the second. Therefore packaging is not...