KitchenAid KUDS03FTPA 24 in. Built-in Dishwasher

We bought this model about four years ago when doing a kitchen remodel. After about one year, the spring mechanism that controls the door opening broke, which we did not fix, we just lived with. After three years, the small items basket just came ...

Maybe I had my expectations set too high. We'd had what was (in it's day) a high end Whirlpool for about 13 years that did an ok job as long as we pre-rinsed the dishes before loading them into the dishwasher. I guess I had the mistaken thought that by...